The Generational Blueprint™
A Roadmap for Businesses to Navigate Multi-Gen Workplaces
For years, I’ve been delivering speeches to businesses around the world on the challenges and opportunities of a multi-generational workforce. But a speech can only go so far.
I also found that I was frequently teaching older generations about younger generations (and rarely the other way round) which only solves half the problem.
So I created The Generational Blueprint™. It is a transformational programme designed to embed real change at every level in your organisation.
These courses are tailored to every sector — from law to hospitality and work across different geographies.
This isn’t just another video course. In the age of AI and hybridity, people aren’t learning through passive content alone.
They need application, discussion, and real-world scenarios. That’s why this programme has both expert-led video content (yes, you get my critical insights), as well as interactive, in-house workshops that your teams can run themselves.
We provide comprehensive tools, scripts, and guidance for your internal trainers, ensuring the insights aren’t just heard but actively put into practice across every level of your business.
This is a business-wide integration strategy that is designed to be implemented at every level — from onboarding and manager training, to senior leadership gatherings.
It aims to future-proof your workforce and foster collaboration, productivity, and retention in a world where communication is becoming increasingly transactional.
With The Generational Blueprint™, your people won’t just understand generational dynamics—they’ll actively reshape how they work together.
Empower your teams. Build a workplace that works for every generation.
The Generational Blueprint™ is designed for…
-
Professional Services (Hierarchical & Expertise-Driven)
⚖️ Who? - Law and accountancy firms, civil service, financial services, consulting, private equity. Those with structured career pathways and generational hierarchies.
✅ Why It Works – Helps younger professionals understand workplace expectations, equips mid-level managers with leadership skills, and enables senior partners to adapt to evolving talent demands, ensuring multi-generational alignment in a structured environment. -
People-Driven, Public-Facing Industries (Fast-Paced & High-Turnover)
🍽️ Who? Hospitality, retail, travel, and customer service industries where teams are diverse, fast-moving, and constantly evolving.
✅ Why It Works – Ensures smooth integration of new hires into existing teams, helping managers retain and engage Gen Z employees, reduce turnover, and create a culture of effective communication between frontline teams and leadership. -
Multinational Corporations (Layered Management & Global Teams)
🌍 Who? Large, complex organisations with multiple leadership tiers, cross-cultural teams, and remote/hybrid working structures.
✅ Why It Works – Ensures consistent generational understanding across global teams, empowering senior leaders to adapt to shifting workplace expectations while enabling managers to bridge generational and cultural divides across locations.
How the Generational Blueprint™ is broken down….
1. Integrating New Recruits
Audience: Gen Z employees (and early career professionals)
Materials and scope:
A set of video materials, actions and workshop designed to help Gen Z navigate and thrive in a multigenerational workplace. While businesses are trying to understand Gen Z, this program flips the focus —equipping young professionals with the skills to engage, communicate, and build successful relationships across age groups.
What’s Included:
Multi-Gen explainer video content by Eliza specific to Gen Z (watched either collaboratively or individually in long form and bitesize format).
Interactive exercises & discussion groups
Practical guides on workplace communication
Conversation scripts & case studies
Key Takeaways:
✅ Understand different generations & workplace dynamics
✅ Build confidence in professional interactions
✅ Develop essential communication & career skills.
✅ Navigate workplace expectations, boundaries and etiquette with ease.
✅ Vocalise expectations for management and support.
2. Managing juniors and seniors – Bridging the Generational Gap
Audience: Middle managers, HR professionals, and team leaders
Materials and scope:
A set of video materials, actions and workshop designed to help your managers bridge the generations in the workplace. It also provides practical tools to enhance leadership skills, foster better communication, and reduce frustration and obstacles for the ‘bridgers’ - those caught between managing juniors and being managed by seniors.
What’s Included:
Multi-Gen Explainer video content with Eliza specific to managers (watched either collaboratively or individually in long form and bitesize format).
How to understand and manage in a multi-generational workplace
Insights from the Gen Z session—what they need, what they struggle with, and what they expect from managers.
Interactive exercises & discussion points on being a ‘bridging’ manager.
Practical and actionable advice on managing Gen Z and setting expectations.
Key Takeaways:
✅ Understanding the different generational cohorts, their experiences and context.
✅ Identifying common sources of conflict between juniors and seniors and how to preemptively address them.✅ How to generate greater understanding but also the practicalities of managing a multigenerational team in a hybrid and AI powered workplace.
✅ Strategies for coaching and managing Gen Z, including how to set standards and expectations, how to build reciprocal expectations, feedback delivery, career development, and mental well-being.
✅ How to source, embed and retain your new recruits from the off.✅ Navigating the challenges of being managed while also managing others.
✅ Understanding how to advocate for your own needs while balancing the expectations of both juniors and seniors.
✅ Developing leadership agility to tailor communication and management styles depending on generational needs.
3. Senior Leadership – Future Workforce Planning*
Audience: Senior leadership team, parnters, executives, HR directors
Materials and scope:
A set of video materials, actions and workshop designed for business leaders. It equips them with holistic and forward thinking strategies to recruit, retain, and support young talent while preparing for long-term workforce shifts, including Millennial leadership transitions, eldercare and retirement planning.
What’s Included:
Multi-Gen explainer video content with Eliza designed for senior leaders (watched either collaboratively or individually in long form and bitesize format) .
Insights and strategies on the latest recruitment challenges, struggles and solutions in the context of AI recruitment and new trends in education and young people’s priorities.
Insights from the Gen Z and managers sessions - an unparalled company listening exercise on your company’s multigenerational dynamics.
Strategic discussion points and actionables on long-term people strategy for your young and experienced workers.
Key Takeaways:
✅ Practical and actionable advice on leading multigenerational teams. Centralising strategies and priorities to solve multigenerational challenges as well as individual actions that senior leaders can be doing themselves.
✅ Insights and strategies on what is being lost on the management and nurturing front due to hybridity, automation and AI.
✅ Insights on Gen X challenges and millennial leadership transitions—what the next generation expects from senior leaders.
✅ Preparing for an ageing workforce and retirement transitions and ensuring workforce sustainability through long-term planning and skills development.✅ Executive discussion on what resources, training, and policies need to be put in place to future-proof the organisation.
*If required, this session can be delivered by Eliza in person or as a webinar as part of the Gold package - see below.
The Generational Blueprint™ Packages
-
Our foundational package offers comprehensive access to the Generational Blueprint™
✅ Access to the Full Video Content
✅ Full Learning Support Materials
✅ Actionable Workshop Resources
-
Take your investment further with additional opportunities for learning, and networking
✅ Access to the Full Video Content
✅ Full Learning Support Materials
✅ Actionable Workshop Resources
✅ A one-hour ‘Train the Trainer’ Webinar Session with Dr Eliza Filby for your internal facilitators
-
The ultimate package provides bespoke guidance from Eliza.
✅ Access to the Full Video Content
✅ Full Learning Support Materials
✅ Actionable Workshop Resources
✅ A one-hour ‘Train the Trainer’ Webinar Session with Dr Eliza Filby for your internal facilitators
✅ A two-hour Bespoke Leadership Workshop for your Senior Leadership Team or Board
✅ A one-hour Strategic Consultation to collaboratively design a forward-thinking people and management strategy aligned with generational dynamics.
1. What is The Generational Blueprint™?
The Generational Blueprint™ is a series of workshops with accompanying resources and videos. I’ve spent years advising businesses across the world, and this programme condenses all my research, examples, and insights into one place, while allowing you to embed it within the specific sector and culture of your business.
Unlike most video or learning resources, this isn’t about providing thought leadership in isolation—it’s about bringing people together to solve real workplace challenges with my expert guidance.
2. Is this a subscription service?
No. The Generational Blueprint™ is a one-time purchase, giving you full access to a comprehensive bundle of training materials. This includes:
✅ Expert-led bitesize video content featuring my insights and research.
✅ Workshop guides for in-house trainers to embed learning.
✅ Practical tools and actions to ensure knowledge isn’t just absorbed—it’s applied.
3. How does the programme work?
It really is up to you how and when you roll out the workshops but there is a pathway we think gets the best results. We call it the step-by-step learning cascade, which ensures that insights flow up through your business, creating real intergenerational understanding:
1️⃣ Start with the Gen Z workshop – Helps new recruits understand their responsibilities and how to integrate into a multi-generational workforce.
2️⃣ Managers’ workshop – Uses insights from the Gen Z session to equip managers with tools to engage younger employees while helping them articulate their needs and how to engage with their senior colleagues.
3️⃣ Senior leadership integration – Takes insights from both workshops up to senior leadership to reshape workplace strategy and future-proof leadership approaches.
This ensures that every level of the business is aligned, engaged, and ready to collaborate effectively across generations.
4. How are the resources set up to accommodate different learning styles?
I know that people learn in different ways, which is why The Generational Blueprint™ is designed to be fully accessible and adaptable:
✅ Full transcripts for those who prefer reading over watching videos.
✅ Long-form video content for in-depth exploration of key concepts.
✅ Bite-sized videos for quick insights and just-in-time learning.
✅ Mobile-friendly design—all videos and materials work seamlessly across phones, tablets, and desktops.
✅ Responsive video functionality, ensuring high-quality playback on all devices.
This ensures that everyone—regardless of their preferred learning style—can engage with the content in a way that works for them.
5. What industries is The Generational Blueprint™ suitable for?
Every business needs to navigate generational dynamics but there are key distinctions between sectors; what is going on in law is very different from accountancy for example. Likewise, hospitality has very different challenges from retail. The workshop resources will be specifically tailored to your sector with examples and questions that deal with your unique challenges.
6. What makes The Generational Blueprint™ different from other training programmes?
Most corporate training relies on passive video learning that we all OD’d on post-Covid and yet the workplace has never been so divisive. It’s because that’s not how real change happens.
The Generational Blueprint™ is built for real-world application. It combines my expert insights with interactive workshops and discussion-based learning, giving your in-house trainers the tools they need to turn insight into action.
This is about more than just knowledge—it’s about reshaping how your organisation works together across generations.
7. Can we integrate The Generational Blueprint™ into our existing training programmes?
Absolutely. The Generational Blueprint™ is designed to be flexible and scalable. It can be:
✔️ A standalone programme or integrated into onboarding for new recruits, manager training, and leadership development for your senior team.
✔️ A valuable addition to DE&I training, helping teams move beyond generational stereotypes.
✔️ Used in team-building sessions, leadership retreats, or internal strategy discussions.
8. Who delivers the workshops?
You do. But I make it easy for you.
We provide comprehensive guidance, scripts, and materials so that your in-house trainers, L&D teams, or HR professionals can seamlessly deliver the workshops.
This means the learning stays within your business and can be tailored to your company culture—rather than relying on an external consultant who doesn’t properly understand your business.
9. How long does the programme take to complete?
The Generational Blueprint™ is designed for maximum flexibility.
📌 Each workshop can be delivered as a one-off session or spread over several weeks.
📌 The bite-sized video content allows for ongoing reinforcement and discussion.
📌 The workshops are modular, meaning you can roll them out at your own pace.
The entire programme can be delivered on-line, but we do recommend that you do as much of the workshop interaction in person - because that is what the programme is about!
It’s designed to fit around your business, not disrupt it.
10. Is this just for managers to understand Gen Z, or does it cover all generations?
The Generational Blueprint™ is about helping every generation thrive in the workplace, including experienced employees and senior leaders. It provides a framework for mutual understanding, that means helping younger colleagues grasp the challenges faced by older employees, while older generations gain insight into the expectations and working styles of younger professionals.
I’ve seen firsthand how training that focuses exclusively on either younger or older employees can create resentment and blind spots in businesses. The Generational Blueprint™ takes a holistic approach, fostering empathy, harmony, and collaboration across all generations. This programme helps businesses and employees alike understand how work is changing and, crucially, why in an ageing society, older workers are the future of work.
For older employees, the programme offers:
✅ A deeper understanding of younger colleagues—their motivations, communication styles, and expectations in the workplace.
✅ Support in managing career progression and leadership development, ensuring experienced professionals continue to feel valued and heard.
✅ Awareness of care pressures—helping businesses acknowledge and address the growing responsibilities older employees may have outside of work, such as caring for elderly relatives.
✅ Training needs assessment—highlighting where additional learning or upskilling might be beneficial for experienced hires in an evolving workplace.
✅ A platform for intergenerational collaboration, fostering knowledge-sharing across different generations and life stages.
11. Can we see a preview before purchasing?
Yes. You can watch:
🎥 Taster clips to get a feel for the content.
📄 Workshop structures to understand how the learning is applied.
To access a preview, contact Harriet.
12. Are the materials SCORM compliant?
Yes, all videos are MP4 files that are SCORM compliant, meaning they will work across all major Learning Management Systems (LMS).
13. How do I know people will actually engage with the content?
Because I don’t make content that people don’t watch and generational change is a heated topic people connect with personally and professionally.
🔹 The videos are short, engaging, and thought-provoking—they are designed to spark real conversations.
🔹 The workshops ensure active participation—no passive learning here.
🔹 Bite-sized videos can be watched before OR during the workshop, making the learning flexible.
There is no gamification or superficial interactivity—just real, relevant, and useful insights that people actually want to watch.
14. HOW ENGAGING IS THE VIDEO CONTENT?
The content is designed to be as engaging as YouTube, ensuring your employees actually want to watch it. You can watch it on any device—mobile phones, tablets, laptops, or desktops but in our view it is best watched together in a workshop format.
15. How do you deliver the purchase?
Once purchased, we send the files via:
📂 WeTransfer
📂 Dropbox
📂 Google Drive
Let us know if none of these work for you.
16. How do we get started?
Click here to set up with a call with Eliza and Harriet